{"themeOptions": {"customTheme": {"varTheme": {"font-family": " Lato, sans-serif"}}}, "domain": "box.com", "configPath": "PCS>", "updatePath": "PCS>"}
{"domain": "box.com", "user": "Import box.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"custom": {"font": "https://fonts.googleapis.com/css?family=Lato"}, "advancedSearchOptions": [{"visible": true, "name": "Skills", "key": "skills"}, {"visible": true, "name": "Departments", "key": "ats_data.job_function"}, {"visible": true, "name": "Location", "key": "position.ats_data.location"}], "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": false, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "Join us to power what's next ", "background": "linear-gradient(to bottom right, #2486FC, #005BC9)"}, "links": {"blogs": ["https://blog.box.com/qa-faalon-andrews-co-lead-boxs-black-excellence-network", "https://blog.box.com/how-box-supports-child-welfare-organizations", "https://blog.box.com/5-boxers-share-their-approach-mental-wellness"]}, "companyName": "Box", "postApplyText": "Thank you for your interest in a career at Box! We have received your application. What happens now? We will review your application and will contact you if there is a good match for your background. In the meantime, learn more about how Box is empowering businesses by connecting people and their most important information. Visit www.box.com and sign up for a free account!", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/box-sandbox/1659540384::box+flav+icon"}, "privacy": {"text": " Based on my location, I have read and agree to the applicable Data Privacy Statement:<br> <a href=\"https://cloud.box.com/v/BoxPersonnelPrivacyNotice\" target=\"_blank\">Australia </a> , <a href=\"https://cloud.app.box.com/s/uf7c4w970ds5gpt1dufdk5bw49oym849\" target=\"_blank\">California</a> , <a href=\"https://cloud.box.com/v/BoxPersonnelPrivacyNotice\" target=\"_blank\">Canada</a> , <a href=\"https://cloud.box.com/v/BoxPersonnelPrivacyNotice\" target=\"_blank\">Poland </a> (<a href=\"https://cloud.box.com/s/vpyqozragy209hacjaq97n6di6pt48km\" target=\"_blank\">plus Supplementary</a>), <a href=\"https://cloud.box.com/s/dalfrm4h1m5wkjiq6171hbko9uwroulg\" target=\"_blank\"> France</a>, <a href=\"https://cloud.box.com/s/cv0sshngzygdoik37jw4i36dhbjgtm8w\" target=\"_blank\">Germany</a>, <a href=\"https://cloud.box.com/s/dalfrm4h1m5wkjiq6171hbko9uwroulg\" target=\"_blank\"> Netherlands</a>, <a href=\"https://cloud.box.com/s/dalfrm4h1m5wkjiq6171hbko9uwroulg\" target=\"_blank\"> United Kingdom</a>, <a href=\"https://cloud.box.com/v/BoxPersonnelPrivacyNotice\" target=\"_blank\">USA</a>.", "button": "Agree"}, "navBar": {"opacity": 0, "color": "", "image": "https://careers.box.com/wp-content/uploads/2023/09/Box-Logo_Blue-0061D5.png"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>html,body,img,figure {max-width: 100%} a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all .25s ease-in-out}.ct-footer-post {background: #FFFFFF!important; padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul { list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#0061D5 }.ct-footer-post a:hover {color:#fff}.ct-footer-post p {color: #fff}@media (min-width:768px) {.ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}}#cookieConsent {background-color: rgba(20,20,20,0.8); min-height: 26px;font-size: 14px; color: #fff;line-height: 26px; padding: 8px 0 8px 30px; position: fixed; bottom: 0; left: 0; right: 0; z-index: 9999; text-align: center; margin-bottom: 50 ; } #closeCookieConsent { float: right; display: inline-block; cursor: pointer; height: 20px;width: 20px; margin: -15px 0 0 0; font-weight: bold;} #closeCookieConsent:hover {color: #FFF;} #cookieConsent a.cookieConsentOK {margin-left: 10px; vertical-align: middle; cursor: pointer;color: #fff; text-shadow: 0 -1px 0 rgb(0 0 0 / 25%); background-color: #FFFFFF; background-image: linear-gradient(to bottom,#0088cc,#0044cc); background-repeat: repeat-x; border-style: solid; border-width: 1px; border-color: rgba(0,0,0,.1) rgba(0,0,0,.1) rgba(0,0,0,.25); box-shadow: 0 1px 0 rgb(255 255 255 / 20%) inset, 0 1px 2px rgb(0 0 0 / 5%);border-radius: 3px; padding: 2px 5px 2px 5px;}#cookieConsent a.cookieConsentOK:hover {background-color: #006dcc;}</style>\n<footer><div class=\"ct-footer-post\"><div class=\"container\" style=\"background-color:#FFFFFF;\"><div class=\"row\"><div class=\"col-md-8 col-xs-12\"><a href=\"https://careers.box.com/us/en\" target=\"_blank\"><img src=\"https://static.vscdn.net/images/careers/demo/box-sandbox/1659642889::box+new+colors\" width=\"160px\" style=\"float:left;\"></a></div><div class=\"col-md-4 col-xs-12\"><div class=\"col-xs-1\"></div>\n<div class=\"col-xs-2\"><a href=\"https://www.linkedin.com/company/box/\" target=\"_blank\"><i class=\"fab fa-linkedin-in fa-3x\" style=\"color:#0061D5 !important\"></i></a></div><div class=\"col-xs-2\"><a href=\"https://www.facebook.com/box\" target=\"_blank\"><i class=\"fab fa-facebook-f fa-3x\" style=\"color:#0061D5!important\"></i></a></div><div class=\"col-xs-2\"><a href=\"https://twitter.com/BoxHQ\" target=\"_blank\"><i class=\"fab fa-twitter fa-3x\" style=\"color:#0061D5 !important\"></i></a></div>\n<div class=\"col-xs-2\"><a href=\"https://www.instagram.com/box/?hl=en\" target=\"_blank\"><i class=\"fab fa-instagram fa-3x\" style=\"color:#0061D5 !important\"></i></a></div></div></div><div class=\"row\"><div class=\"col-md-7 col-xs-12\"></div>\n<div class=\"col-md-5 col-xs-12\"><div class=\"inner-left\"><ul style=\"font-size: 14px !important;color: #0061D5;\"><li><a href=\"https://blog.box.com/category/life-at-box\" target=\"_blank\">Life at Box</a></li><li><a href=\"https://www.box.com/about-us/press\" target=\"_blank\" target=\"_blank\">Press</a></li><li> <a href=\"https://www.box.com/about-us/diversity-and-inclusion\" target=\"_blank\">Communities</a></li></ul></div><div class=\"inner-right\"> </div></div></div></div></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 20px !important;\n background-color: #555555; padding-top: 20px;!important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #8ea6b2;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\"> eightfold.ai #WhatsNextForYou</a></p></div></footer> "}, "custom_style": {"font": "https://fonts.googleapis.com/css?family=Lato:400,700", "css": "html{background: #fff !important;} .apply-form .page-header {background: #fff !important;} .apply-form.jtn {padding-top: 92px !important;} .apply-form {padding-top: 15px !important;} .perk .perk-description {margin: 8px; text-align:left;} .reset-filters {color:#0061D5 !important;}.back-to-all-jobs {color: #0061D5 !important;}.back-to-all-jobs:hover {color: #2486FC !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0061D5 !important}.btn-secondary {border-color: #0061D5 !important;color: #0061D5 !important;}.btn-secondary:hover{border-color: #2486FC !important;color: #2486FC !important;}.fa-share {color: #0061D5 !important}.fa-share:hover {color: #2486FC !important}.go-button {background: transparent; color:#0061D5 !important;border-color: #0061D5 !important}.advanced-options-button {color: #0061D5;}.go-button:hover {color: #2486FC !important;border-color: #2486FC !important}.advanced-options-button:hover {color: #2486FC !important}.job-cart-button {border: 1px solid #0061D5 !important;background: #0061D5 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #2486FC !important;background: #2486FC !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0061D5 !important; border-color: #0061D5 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #2486FC !important; border-color: #2486FC!important; color: #FFF !important;}.position-apply-button {background-color: #0061D5 !important; border-color: #0061D5 !important;}.position-apply-button:hover {background-color: #2486FC !important; border-color: #2486FC!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0061D5!important;}.position-card .position-title {color:#263238 !important;} .all-positions-header h1 {color:#263238 !important;}.apply-form .btn-primary {border: 1px solid #0061D5 !important; color:#ffffff !important; background: #0061D5 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #263238 !important;} .circle-number-indicator {background: #0061D5 !important;}.pillContainer .pillTitle {color: #263238 !important;}.position-facets h3 {color: #263238; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #263238 !important;}.get-matched-button {background-color: #0061D5 !important; border-color: #0061D5 !important;}.get-matched-button:hover {background-color: #2486FC !important; border-color: #2486FC !important;} .position-full-card {color:#263238 !important;} .position-title {color:#263238 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #263238 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #263238 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #263238 !important; align-self: flex-end !important;}.join-tn-link{color: #263238 !important;}.pillTitle.line-clamp.line-clamp-3 {color: #263238 !important;} .match-bar {background: #cfd8dc !important;} .related-video iframe {height: 500px;} .perk {width: 200px;}.navbar {opacity: 1 !important;} .navbar img {height: 50px;} .hero-image {height: 350px !important; opacity: 1 !important;}.double-bounce1 {background-color: #0061D5 !important;} .double-bounce2 {background-color: #2486FC !important;} .ef-dropdown.language-dropdown{color: #263238 !important;}.jumbotron h1 {text-align: center !important; padding-top: 50px !important}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "page_title": "Careers at Box", "job_page_title": "Careers at Box", "page_description": "Careers at Box", "page_image": "https://static.vscdn.net/images/careers/demo/box-sandbox/1666214727::Box-join-team", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "uploadResumeModal": {"title": "Join us to power what's next", "subtitle": "Collaborate and innovate with passionate people to build mind-blowing products", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "hideFilters": false, "perks": [{"description": "Box offers comprehensive coverage that meets the needs of our diverse workforce. Award-winning mental health, wellbeing and family support is available to all Boxers worldwide.", "icon": "fa-medkit", "title": "Health & Wellness"}, {"description": "Here at Box, we care about the well-being of families in every shape and size. From paid parental leave and fertility and family forming benefits, Box provides an all-inclusive support system for working families.", "icon": "fas fa-hand-holding-usd", "title": "Family Support"}, {"description": "To ensure Boxers can 10x both inside and outside of work, Box offers market-leading flexible time off and holidays (yes, that includes birthdays!) so Boxers can recharge when they need it, as well as 3 days annually for Volunteer Time Off (VTO)!", "icon": "fa-plane-arrival", "title": "Generous Time Off"}, {"description": "When we say, \"Be an owner. It's your company.\" we really mean it. Every Boxer receives an equity award when they are hired, along with access to participate in our best-in-class Employee Stock Purchase Plan. In addition to equity, Box is dedicated to staying market-competitive by providing fair and equitable compensation.", "icon": "fa-piggy-bank", "title": "Financial Benefits"}, {"description": "Box is a place where community comes first and it shows up in various ways: 18 employee led affinity groups we call our employee resource communities, 20+ employee interest groups (ranging from peloton and yoga, to mindfulness and cooking), global virtual community events and programs, and even paid volunteer time off where Boxers can support communities and causes they care about. ", "icon": "fa-home", "title": "Community"}, {"description": "As the world continues to evolve, Box believes in a hybrid model of work. Boxers are powering how the world works together, both in office, from home, and/or remotely. Collaboration through the Content Cloud makes it happen. ", "icon": "fal fa-route", "title": "Evolving Workplace "}], "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "584140408943", "positions": [{"id": 584140408943, "name": "Customer Success Manager II (Public Sector)", "location": "New York, NY, United States", "locations": ["New York, NY, United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success Org", "t_update": 1728676721, "t_create": 1725387362, "ats_job_id": "2954620", "display_job_id": "R0982", "type": "ATS", "id_locale": "R0982-en", "job_description": "You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating those solutions to the users. Bachelors degree required 4+ years prior customer success, account management or consulting experience, preferably in SaaS environment Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Strong communication skills and technical aptitude Experience working for or with Public Sector organizations (State & Local agencies, Government Contractors etc) Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management Increase customer adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes Track accounts to identify churn risk and work actively to eliminate that risk Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://box.eightfold.ai/careers/job/584140408943", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "584140408943"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=box.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": []}
{"display_banner": false, "display_text": ""}
html{background: #fff !important;} .apply-form .page-header {background: #fff !important;} .apply-form.jtn {padding-top: 92px !important;} .apply-form {padding-top: 15px !important;} .perk .perk-description {margin: 8px; text-align:left;} .reset-filters {color:#0061D5 !important;}.back-to-all-jobs {color: #0061D5 !important;}.back-to-all-jobs:hover {color: #2486FC !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0061D5 !important}.btn-secondary {border-color: #0061D5 !important;color: #0061D5 !important;}.btn-secondary:hover{border-color: #2486FC !important;color: #2486FC !important;}.fa-share {color: #0061D5 !important}.fa-share:hover {color: #2486FC !important}.go-button {background: transparent; color:#0061D5 !important;border-color: #0061D5 !important}.advanced-options-button {color: #0061D5;}.go-button:hover {color: #2486FC !important;border-color: #2486FC !important}.advanced-options-button:hover {color: #2486FC !important}.job-cart-button {border: 1px solid #0061D5 !important;background: #0061D5 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #2486FC !important;background: #2486FC !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0061D5 !important; border-color: #0061D5 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #2486FC !important; border-color: #2486FC!important; color: #FFF !important;}.position-apply-button {background-color: #0061D5 !important; border-color: #0061D5 !important;}.position-apply-button:hover {background-color: #2486FC !important; border-color: #2486FC!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0061D5!important;}.position-card .position-title {color:#263238 !important;} .all-positions-header h1 {color:#263238 !important;}.apply-form .btn-primary {border: 1px solid #0061D5 !important; color:#ffffff !important; background: #0061D5 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #263238 !important;} .circle-number-indicator {background: #0061D5 !important;}.pillContainer .pillTitle {color: #263238 !important;}.position-facets h3 {color: #263238; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #263238 !important;}.get-matched-button {background-color: #0061D5 !important; border-color: #0061D5 !important;}.get-matched-button:hover {background-color: #2486FC !important; border-color: #2486FC !important;} .position-full-card {color:#263238 !important;} .position-title {color:#263238 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #263238 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #263238 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #263238 !important; align-self: flex-end !important;}.join-tn-link{color: #263238 !important;}.pillTitle.line-clamp.line-clamp-3 {color: #263238 !important;} .match-bar {background: #cfd8dc !important;} .related-video iframe {height: 500px;} .perk {width: 200px;}.navbar {opacity: 1 !important;} .navbar img {height: 50px;} .hero-image {height: 350px !important; opacity: 1 !important;}.double-bounce1 {background-color: #0061D5 !important;} .double-bounce2 {background-color: #2486FC !important;} .ef-dropdown.language-dropdown{color: #263238 !important;}.jumbotron h1 {text-align: center !important; padding-top: 50px !important}